Square Terminal: Error message says another card is being used

[LBTS]

The title of this thread has been edited from the original: Terminal reading cards as double tapped

I am using the new Square Terminal.  My issue is when someone uses the tap feature the terminal will beep twice and say there is another card is being used.  I have even tried it in another room with just one card and it still double taps.  Anyone else having this issue?

[JustinC · Accepted solution]

Strange, @LBTS - That def shouldn't be happening. Have you ran through any of these troubleshooting steps for the Square Terminal? They might fix the double tap issue. I'd check to see if the software version is up to date under Settings > General > About Register. 

If there isn't an up date available, try a factory reset. Your data and info are saved in our servers but you will have to reconfigure your device settings.

[LBTS]

Everything was up to date and terminal was fully charged.  Factory reset worked.  Thank you.

[JustinC]

Swwweeeet 🙌 let us know if you need anything else 🙂

@LBTS