Hi Everyone,
Is anyone else having issues with their square online delivery platform?
I have a square account with multiple websites. The first website works great and has no issues at the moment. My customers are able to order online and we use our in-house delivery team to get it delivered. Been doing it for the last 3 years and its working great.
My second website, which I launched recently, is set up similar to the first website and the only difference is the location of deliveries (i.e postal codes for the delivery region) and product itself.
The first time I ( or my customer) visit this new website, we are able to put in our address and the website functions normally. The problem is when someone comes around the second time to visit this site again, their address is not accepted and this msg shows up " Sorry, we don’t deliver there. Please enter a different address."
I try to do the same process again in Incognito mode or I clear my cache, and it works fine again!
There is no way I can ask my customers to clear their cache every time, however, that was the solution given to me by the square team. They deem this problem to be a "local" problem and the fix has to be from the user's end.
I reached out again and this time they index/re-indexed the site on their end but the problem never went away. I had at least 3 reps that told me they have indexed / re indexed the site and the problem "should go away in 48 hours". Nothing happend!
My first website is working fine and has no such issues. I just don't know why the second one is acting up like that and more importantly, how is square not able to troubleshoot this.
Website 1: www.chawkscatering.com
Website 2: https://chawkbazar-west.square.site/s/shop
Hoping I get help from the community...
Thank you
