The title of this thread has been edited by a Square Moderator from the original: Last Ditch Effort Before I Move To A Different Platform
I have spent dozens of hours learning the square platform, getting my online store setup, and preparing to setup our POS this week. However, two weeks ago I began to experience abnormal issues with my dashboard and website. It began with items deleting themselves from the library and website if I made any adjustments to them. Then the modifiers disappeared from my online store, but remained in the dashboard and connected to the item in the library. Then any item I would add to the items library would not sync to my website.
With the support agents, I quickly realized they all do the same basic troubleshooting steps that get nowhere with my issue and then waste a bunch of time "looking" into the issue for me. I was told on three different occasions that this was elevated to advanced support team. I was also told I would receive follow up emails. The majority of support agent assistance ended with them lying to me.
Below is an example of my issue being "handled" by the advanced support team. After the new agent hopped on, they let me know that my case was dropped. How convenient...
I really do not want to have to start over with a different platform. My problem is clearly an issue that needs "advanced support." I'm not sure that actually exists though.
I thought I was getting somewhere last week with this response, "Advanced support confirmed that it is a syncing issue and reindexed the system." But, that case number was also "dropped."
