Square Online: Products displayed as unavailable after inventory update

[lodog]

We have consistent problems with customers not being able to purchase products after we update our inventory and mark products as visible. For many customers, the products remain listed as "Unavailable" even though we've changed them to "Visible" and there is inventory to purchase. I believe this is a problem with a local cookie in users' browsers that is somehow not getting killed or updated properly. We've also tried republishing the site after changing product status and inventory, but this does not seem to solve the issue. We're at a loss as to how to resolve this. 

[Dancinggnome]

Thanks for the further insights and willingness to look into this! I have done some testing and sent some screenshots through my email thread with Square Support, but would be happy to share those results here as well.

I made two items visible for testing purposes:

1. Hat (physical item) that I had available on my 'Order Online' site last summer

2. Spring CSA (membership) that I added when I switched to the 'Shop Now' template this winter

My loyal customer has been so kind as to help me re-create the problem as follows:

-The hat shows as available without any problems (this is an interesting new piece of information)

-The Spring CSA shows as 'Not Available' when she accesses the site using the browser she used last summer (Chrome). When she uses an incognito tab in the same browser, the item displays properly and she can purchase without any problems.

-I heard similar complaints from both Apple and Windows users, in both Safari and Chrome

-Not sure about the distribution of mobile vs desktop; my test customer is using a Windows PC

-When customers were seeing 'Not Available,' it was for all of the items--but at that point all of my items were newly added 'Membership' types. In my most recent test case, the physical item (hat) that I had available last summer DID show up properly even when the new Membership item did not.

I'll DM you the screenshots that my customer sent--(I also sent them to my chain with Square Support).

Happy to do some more testing if you have additional things you'd like to try!