Thanks for confirming @stamfordbook
If it’s all, rather than just a portion of your customers who have reported not receiving these emails, then that doesn’t sound quite right.
If it was just a few customers, of course it’s recommended that they check the spam folder of their email. If they confirm that nothing was received, you could try issuing a receipt from the Orders section of your Square Online Dashboard, just to provide some peace of mind.
From what you’ve said however, it does sound like it’s all confirmation emails, rather than just some. So, I’d recommend reaching out to our support team to ask that they look into this further for you.
In the meantime and if you haven’t already, please try toggling off your confirmation email preferences, and then toggle them on again to refresh your settings. Please also ensure that your Sender Profile is saved under Communications > Text Alerts. Please also check that your business location has been confirmed. Online > Settings > General.
You’ll find the option to call, email or chat with our team directly if you follow the steps below:
- Sign in to your account.
- Visit squareup.com/help.
- Click Contact in the top right of screen.
- Then type ‘contact’ into the text field of the chat-bot.
