Hi @Hairbyshawndell. Accounts go under review for all sorts of things, and I doubt there is a comprehensive list. Sometimes it is because Visa/MC/etc request it. Sometimes it is because a customer or customer’s card-issuing bank requests information about a transaction or dispute or something like that. Sometimes it happens because of unusual activity on our accounts — things like an unusually large transaction. And sometimes they just randomly review accounts, according to their contracts with Visa/MC/etc.
Often you don’t see it when it happens. If Square needs information, they will let you know. If they find something suspicious or concerning, they will let you know. If they find something that is a violation of their terms they could do more than let you know. But, usually, the process happens quietly behind the scenes unless Square needs to communicate with you. This is normal.
To your other questions, offers seem to come on all days, Monday through Friday (business days). And I don’t know that I’ve ever seen a pattern to offers.
Good luck!
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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