Some Items Price Have Been Reset To Zero Dollars ($0)

Hi,
Some of the item prices on our online store (frenchery.com) have been reset to zero dollars and this is not the first time.

  1. Did that happen to any of you?
  2. And how can I reverse them to their original pricing without going into each of them individually?

Thank you!
Remy

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Eeek, that shouldn't be happening. Sounds like you ran into a bug. Reach out to CS so they can figure out why your prices are phatomly resetting to $0. They'll be able to file a ticket with Engineering. 

 

@Remy

 

 

Justin
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My items were all showing up as unavailable, which I have managed to find the correction for. But now they all say 0.00 for price. It shows price on the item, but when you click to see details and add to cart is says zero. how do I fix it?

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@BlueTwig - I passed your case to a Square Online Team member, but they're not seeing any items priced at 0. Are you still seeing different? 

Justin
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When I look at the site, the main screen shows prices fine, but when I click on it to see details, it shows 0.00 for price. When you add to cart it is the correct price, but that in between step says 0.00. 

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I wish the Weebly team stop fixing things that are not broken and focus on better delivery management based on zip codes for example or batch order printing or delivery route planning. These are really hardcore stuff but so useful instead of playing around CSS...

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@BlueTwig I am so sorry for the glitchy behavior you're running into. That def sounds like a bug. Were you able to get connected with CS? 

 

 

Justin
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I have submitted a request for help, but haven't heard back yet. Thanks. 

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I am now seeing some of my product items show zero or the word variable for a price. These are items that had a numerical price and were fine for weeks and now it's randomly happening. 

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Square Community Moderator

Hello @laurelandlawton,

 

Thanks for reaching out, I am happy to help!

 

Can you provide a picture of what is showing on your end? What are some item names this is happening on? 

MayaP
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