Shipping Cost Calculation Accuracy

[Drew_LR]

Hello!

We have been struggling with calculating accurate shipping costs. We ship with UPS and USPS directly from our shop and have an account with UPS. I have entered our UPS account number into the shipping carrier section. We also have our item weights entered accurately and even add a 90% shipping and handling fee onto the calculations. We still experience shipping calculations well below what our UPS shipping software calculates for us. 

Can anyone offer any suggestions on a fix?

[_Violet]

Hi @Drew_LR - I'm sorry to hear that this issue with your Square Online Store has brought you to the Seller Community! 😥

This does sound off, but it's difficult to pinpoint what may be happening without looking at your account with you. For this type of issue, I suggest that you get in touch with our Support Team via phone or email. 

The best way to reach out is by phone because our team can look at your account with you and help you make adjustments in real-time. If you haven't already, please reach out directly by logging into your Square account and heading here.