I am deeply frustrated with Square since they've discontinued the Shippo integration for shipping orders to be handled on the Shippo website. My account was moved to Square's "new" shipping / order management tools shortly before Christmas and it DESTROYED me. In Square I am unable to bulk-print orders or packing slips, and I cannot easily do anything like track orders or check to see delivery status without opening each order individually and then clicking through multiple new windows.
Since that date I've tried testing a few different shipping "partners" - I use quotes because none of them are working. ShipStation is the best fit for my needs, however the sync API is not working. I've disconnected and reconnected so many times and it still does not work. I've contacted both Square and Shipstation and Shippo support teams. Shipstation and Shippo customer support are great but there's nothing they can do. Square on the other hand has absolutely made it clear that they DO NOT CARE.
What shipping integration partners still work? Which ones can be utilized for a low monthly fee or pay per use (Shippo had a fee-per-label tier that worked well for our order quantities).
Deeply frustrated. I'm also researching other e-commerce options since Square has totally destroyed any logistics that were still working.
Hi there @echocl, my name is Summer, and I'm a Seller community moderator.
I understand your frustration with Square discontinuing the Shippo integration. It can be challenging when tools we rely on undergo changes.
I am also sorry to hear you have had a frustrating experience with our Support Team.
Square supports several shipping integrations to streamline the shipping process for businesses. Here are a few, besides ShipStation and Shippo.
ShippingEasy: A shipping solution that integrates with Square, providing features such as label printing, order tracking, and inventory management.
Ordoro: Ordoro offers inventory and order management, and when integrated with Square, it can help streamline shipping operations.
EasyPost: EasyPost is a shipping API that Square users can integrate to access various carriers and shipping options.
Please let me know if you have any further questions and I hope this helps!
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