Shipping Address Not Found?

[pupventuregear]

I had an issue with a customers address yesterday when they tried to place an order. Their address wasn't recognized (they do live in the middle of nowhere), but it for sure is in Google Maps. Where does the address validation come from? When I tried to have them just do a manual entry, it wouldn't allow them to choose a shipping option because the address wasn't validated. I know it won't happen often, but I don't want to lose out on sales because this system doesn't recognize all addresses. 

[brianSP]

I have had the same issue, customer tried 2 different addresses and neither one was accepted. Has there been a resolution to this?

[Katie_SQ]

Hi there, @brianSP 👋 Sorry to hear about this issue!

It sounds like something isn't quite right, but it's difficult to pinpoint the problem without reviewing your account with you.

The fastest way to resolve Square Online issues like these is to reach out to our Phone Support Team directly, as they can look into your account and make adjustments in real-time. If they can't solve the issue, they can escalate the case to our Engineering team for further review.

If you haven't already, please reach out directly by logging into your Square account and heading here.

Sorry I couldn’t be of more help here, but please let me know if you have any other questions!

[brianSP · Accepted solution]

We tried to replicate the issue with the addresses, but they worked fine for us. Must have been a case of user error. 

[_Violet]

Good to hear that things are working correctly for you now! 🙂