Search Icon Doesn't Work on Item Pages Online When Searched For

[Tigerblooms23]

I have noticed that if you use the search icon on our website, type in something, and click on one of the items, it will not let you click on the search icon on that item page. It will any other time, but not if you originally searched for the item to begin with. Is there any reason for that? Is it something that can be fixed?

Thank you! 

[frances_a]

Hello @Tigerblooms23 ! 

And ✨WELCOME✨ to our Seller Community. We're always happy to see new faces. 

I would like to take a look at your website and help fix this issue. 

Can you please share the domain/web address? 

Thank you. 

[Tigerblooms23]

Yes thank you! 
its tigerblooms.com

[frances_a]

Thanks! 

The search button is working for me on item pages. 

Here are the steps I followed: 

-Open tigerblooms.com

-Click the search icon and type "boho" 

-Select the first item from search - Cozy Weather Boho Blanket, redirected to item page. 

-From item page, click the search icon and search "wall art" 

-Select the first item on search results - Mellow Mushroom Framed Wall Art. Website redirected me to the correct item page. 

Hope I did follow the correct steps, but let me know if I should be doing something differently. 

One thing I suggest is clearing your cache on your browser, then attempting to use the search button again. 

Let me know if that works for you. 

[Tigerblooms23]

I’m not sure why it won’t work for me, I’ve tried it on 2 cellphones and 3 computers now. 

here are the steps I am following 

-search icon “boho”

-clicked on wicker boho earrings 

-clicked on search icon, it will grey it out but no search bar appears. 

[frances_a]

Huh, that's really strange @Tigerblooms23 

I just tried it with the "Wicker boho earrings" item, just in case it was an issue with that particular item page. It still worked without issues for me. 

I understand you have tested with multiple devices and in all cases you faced this issue. Were all of the devices connected to the same network? 

This is not common, but your router also has cache and sometimes it causes issues. So if all devices were connected to the same network, there's a chance that's what we're dealing with. 

Most routers have a reset button and cache will be deleted when you reset. If yours doesn't have a reset button, disconnecting from the power source for a few minutes should do the trick. 

I'm crossing my fingers that this corrects the issue, but please let me know if it doesn't! 

[Tigerblooms23]

Sadly no, I’ve tried it on my laptop connected to three different Wi-Fi’s. I also tried it today on a computer I’ve never used before that was connected to a wifi I’ve never used either. I will try reaching out to a few people and see if the are able to, thank you! 

[frances_a]

Hmmm. That is so weird! 

I have escalated this issue to our advanced support team to see if they can replicate what you are seeing. 

I will be posting again with our findings as soon as I get a reply from them. Please note that this team is not online during the weekend, so we may not hear from them until Monday, unfortunately.

Definitely update me if the people you reach out to are also having issues with the search button. 

Thank you.

[Tigerblooms23]

All three that I asked were not able to use the search button once the item had been searched for originally. I’m not sure why it’s working for you, but I appreciate you reaching out to them! Thanks!

[frances_a]

Hi @Tigerblooms23 ! 

Happy Saturday. 

I did get a reply from my advanced support team. They have also been able to use the search bar from an item page they initially searched for and had no issues doing so. 

Unfortunately, this indicates a local issue, meaning the device or network is not loading the site properly. 

What's really weird is the fact that other people are experiencing the same issue, but we still can't replicate it. 

Advanced support has suggested basic troubleshooting steps: making sure your browser and device are updated and trying to load the site using an incognito window. 

If this issue continues after taking the steps above, please contact our direct support team for further troubleshooting. You can reach support here.

Thank you.