Schedule Pickup & Delivery into the future

[Angela92201]

We are an agricultural business that starts selling in February, but pickup of orders wont begin until spring (Mid-May).  We have our store setup to "Allow Customers to Schedule Pickup Orders" and we have excluded dates from pickup that are prior to our opening date.  The system gives the customer the first available pickup time, but it does not allow them to pick their own day/time.  When they click on the date/time to change it, the "Schedule Order" window pops up, but then gives the message:  "There are no times available for the selected date" and no other options are available.  Please help.

[Ellie_]

Hi there @Angela92201,

Are you able to send us a screenshot of the error message your customers are receiving?  

[Angela92201]

Hi Ellie!  Please see my **UPDATE-SOLVED** note in reply to original issue above.  Thank you!

[Angela92201 · Accepted solution]

UPDATE -SOLVED- NO LONGER SOLVED!  CHANGED THE WRONG WAY!  WHY????

I web chatted with a very nice member of tech support.  We determined the problem to be that, at this time, end-user scheduling of both pickups and deliveries are restricted to only 90 days in advance.  It is January now, so if I set the system to allow users to allow pickup/delivery in April, the website works fine for end users (up to 90 days in advance).  For example, today is January 19, so the system will allow them to change their pickup/delivery time up to April 19.

However, our season begins in mid-May.  So this doesn't work for me.... I need more time for advance scheduling.

I asked for an enhancement to allow more than 90 days in advance scheduling.  I hope that gets put through to the right people.

My work around will be to not allow orders for pickups/deliveries until we are closer to our season opening.... just seems like both Square and I will be missing out on income from some possible pre-season web sales.

[Angela92201]

UPDATE - NO LONGER RESOLVED!!  what happened???  I went to open up my orders for pickup and delivery now that we are within 90 days of the pickups and deliveries happening and THE SYSTEM HAS CHANGED.  Now, after testing, we have gone BACKWARDS.  I can only schedule (from a customer's perspective) 60 days in advance now.  It was 90 days in advance (which was too short). WHY THE BACKWARDS CHANGE???  This is BEYOND FRUSTRATING!  We Need to be able to take pre-season orders!  WHY DID THIS CHANGE IN THE WRONG DIRECTION???