SQUARE ONLINE - CARD SURCHARGE

[hotchillies]

Weekend & Public Holiday Surcharges too!

In Victoria of Australia, It is legally allowed as long as clearly disclosed.

While surcharging is not mandatory, it is a standard practice across the Australian hospitality industry due to high card fees and weekend/public holiday wage rates.

Without this function, we are forced to either:

• Lose profit by absorbing fees ourselves, or
• Manually increase all prices, which is inaccurate and leads to customer confusion.

I strongly urge Square to implement this feature urgently. Otherwise, like many others, I will need to move to a different platform that supports it.

Thank you for considering this request.

[Laurie_ · Accepted solution]

Thanks for reaching out to share your feedback with us, @hotchillies.

We know this is a long-requested feature from Sellers around the world, and we continue to pass your feedback along to our teams. At this time, Square Online does not support surcharging, and we don’t have a timeline for when this feature might become available in Australia.

There are ongoing changes to surcharging regulations in Australia, and our teams are closely monitoring these developments. Any updates to these regulations will help determine if, and when, we can offer additional automated surcharging features in the future.

Should anything change, we’ll be sure to communicate it broadly with all Sellers.

In the meantime, you can set up your weekend and Public Holiday surcharges on Square Point of Sale, Square Retail POS, Square Appointments, Square Restaurant POs and Square Virtual Terminal by following the steps outlined in our online guide.