Remove wording from order number

[witsendsolution]

Hi Community.

I posted a similar question prior but reworded it here to see if this is doable.

We have the Square QR Online (Retail, not Restaurant) up and running but the issue is displaying the orders on the iPad in the kitchen area.

The orders are coming through correctly but you can not see the complete order number as the field is too small for the full text.

It is currently showing "Square Online 1234". Instead of the complete order number. "Square Online 12345678".

How can we remove the wording "Square Online" or change to SQ, or SO, or prefer just the order number.

The kitchen staff have to go into each order received to find the correct one.

This field displays correctly on a laptop. But we have to use the iPad in the kitchen area.

Appreciate your help

[Laurie_]

Hi @witsendsolution,

Thanks for reaching out to flag this with us!

I'd like to bring this matter to the attention of my team for further investigation. Could you please share a screenshot or photo of the order number being cut off on your iPad?

[witsendsolution]

Hi Laurie_

Appreciate the prompt response.

Here is the screen shot from the iPad. 

I'm interested to see why this hasn't been reported prior. Is there a work around that you can see, or perhaps a "beta" quick fix that I can trial.

Kind Regards

Mark

[Laurie_]

Hi again @witsendsolution,

I'm circling back to you as it appears our trail went cold with the team member who initially looked into this for us. We've shared your feedback with the Orders Team, but as of now, we haven't received a definitive response regarding whether there's a setting that can be adjusted to achieve the desired outcome. It remains unclear if this feature is already under their consideration. 

To expedite attention to this matter, we recommend reaching out to our Support Team directly via phone. Ask a team member to escalate this request for a prompt resolution.