Recent problem syncing event stock numbers

[WendyKK]

When I create a new physical item in Square, the stock numbers sync fine in online store.  When the item is changed to an event, they do not.  I have to add stock to the online store so that customers can buy online.  However, the number of tickets a customer can buy online is limited to what shows on Square, not on Square online.  I am very confused.  This issue did not use to happen. What am I doing wrong?

[Kassi_]

Welcome to the Community, @WendyKK - 

Are you changing the item type when it's in the Online Store? 

It sounds like there is some disconnect in that case. Is it only happening with your event items? 

A more direct option would be to reach out to our CS Team directly. They can take a deeper look & even file a ticket with our engineers to dive into the behavior. 

[WendyKK]

Thanks, Kassi - I did reach out.  However, they have not gotten back to me.  Wendy  🙂

[Kassi_]

@WendyKK - 

Ah okay. Did you reach out by phone or email? 

[WendyKK]

There was a form, so I filled it in the best I could.  Wendy  🙂

[WendyKK]

I did message Square and was told this is an issue  they are working on.  I will be contacted when there is a solution.  Thanks.

[Kassi_]

@WendyKK Perfect!

Thank you for letting me know that you were able to get in contact with one of our advocates.