Question: Best Workflow for Custom Product Input (Text, Image, Font)?

[engraveyard]

Hi all — I’m setting up a Square Online store for my laser engraving business and I’m trying to figure out the best workflow for collecting custom order details from customers.

For certain products, I need to allow customers to:
• ✅ Enter custom text (e.g., a name or phrase)
• ✅ Upload an image for engraving (e.g., logo or sketch)
• ✅ Select a font or engraving style from a list

If Square Online can’t handle all of this directly, I’d love to know:
• Is there a custom form workaround or add-on app you’d recommend?
• Can I at least automate an email or message that asks for these details after checkout?

Appreciate any ideas or setups that have worked for you!

Thanks in advance 🙏

[_Violet · Accepted solution]

Hey @engraveyard 👋 Welcome to the Square Community! My name is Violet and I'm one of the Moderators here. Nice to meet you 😊

You could create modifiers, for any applicable items, to accomplish this. Below, are the settings you can choose from. You can add multiple types of modifiers to a single item too. You can set this up from your Dashboard here.

Text Modifier: 

List Modifier:

Additionally, you can create a pop-up on your website, to provide visible instructions for your customers on how to order these custom items.

Lastly, I'm not aware of a way for customers to upload an image for an online order 🤔 but I can certainly confirm this with the Square Online Support Team. I'll let you know what I find out about that piece!