Quantity and out of stock issues

Is anyone having issues with the website not showing the out of stock icon on the items. Also, we are having an issue with if we started out with a quantity of five and someone buys two, it is still allowing customers to add five to the cart and once they start to checkout, they get a message saying the order exceeds the quantity of three available.  I have the quantity tracking on and haven't changed anything from how I have normally done it. Im not sure what to do. Any help would be appreciated 

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Square Community Moderator

Hi @2ndCity - I'm happy to look into this with you.

Could you please provide the URL for your website and a few names of items that you've been having this issue with?

Violet
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.



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it is www.shop2ndcity.com

 

Sealy Sterling Collection Down-Alternative Pillow, 2-pack (King)

 

We had 17 to start and now we have 11 left in stock and it still allows me to add 17 to the cart. When I continue, I get this message. 

2ndCity_1-1754768077562.png

 

 

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