Is anyone having issues with the website not showing the out of stock icon on the items. Also, we are having an issue with if we started out with a quantity of five and someone buys two, it is still allowing customers to add five to the cart and once they start to checkout, they get a message saying the order exceeds the quantity of three available. I have the quantity tracking on and haven't changed anything from how I have normally done it. The square inventory page shows the correct amount. I'm not sure what to do. Any help would be appreciated. I asked this question back in August and after the initial response from Square and me answering their questions, I never heard back.
Also, is anyone having problems with sold out items being marked unavailable, but they don't come off the website. I have to go into inventory, select all the sold out items and uncheck the checkmark that says it will be sold online in order for some of the items to not show up on the site anymore once they are out of stock.
As far as the pop up messages for exceeding inventory, that is where my issue lies. I don't understand why it is not adjusting the inventory as items sell so a customer can't add more than what is available. In all the years we have been working with Square, this was never an issue until my first post back in August, so this is not something that has always happened. Typically, before my August post, if I had an item with a quantity of three and one was purchased, the inventory online changed to two and they could no longer add three to the cart. I am getting multiple complaints, especially from our repeat customers who are angry that they are having to adjust the quantity of multiple items in their carts or customers who want to order a specific number of items only to find out the quantity is not available once they add it to their cart. This can be quite bothersome when they have to do this for multiple items.
For the out-of-stock items, I have had it set on both to take the out of stock off right away and to keep them on. Typically, we prefer to keep them on for a full day even when out of stock so our customers can see what items made it to the website so far but have been purchased already as it makes it easier for them so they don't have to wait for a response back from us and they can have their answers right away. Again, something we have been doing for a while with no issues. Now however, when it's time to mark many of these items unavailable, they are still on the site, even days later. In order to get them off the website, I have to go to the item and uncheck the box for our website under the Where it's sold section. This also was never an issue before. If I marked an item as unavailable, it would, for the most part come off right away. On occasion it took about ten minutes, but it did come off.
Am I ever going to get any responses from Square as to why this is happening and how it's going to get fixed? This is getting ridiculous. Why are customers able to add over 500 of these items into their carts when my stock history showed we never had more than five in stock and we only have one left. I now have customers telling me they don't want to order through the website anymore because they don't have any clue if we actually have what they are trying to order. And yes, i realize when they go to the cart it tells them there is only one left, but as I stated previously "I am getting multiple complaints, especially from our repeat customers who are angry that they are having to adjust the quantity of multiple items in their carts or customers who want to order a specific number of items only to find out the quantity is not available once they add it to their cart. This can be quite bothersome when they have to do this for multiple items." These complaints are still coming in. If I have only one left in stock, only one should be able to be added to the cart online, not over 500. My customers shouldn't have to constantly adjust their cart inventory. I am doing nothing any different than I ever had and this has never happened before my original post that was not responded to, forcing me to make this post. Now, I'm waiting again for Square to answer this question and get this problem fixed. I'm assuming they are going to tell me I fell through the cracks again. Well, for a service that we pay for, there should be no falling through the cracks and issues should be handled quickly and actually get fixed. I'm losing online sales because of this. FIX IT!
