QR code items say, "Unfortunately this item is no longer available"

[d20tavern]

Help! All of our qr code order items and online items, including event tickets are showing "Unfortunately, the item requested is no longer available." This happens at the "add to cart" step. It first happened with a couple of items, and now everything is showing up as unavailable. 

[Ellie_]

Hi there, @d20tavern,

Thanks for reaching out, I’m sorry to hear you're running into issues with your QR code order items and online listings. I understand how disruptive this can be, especially when it’s affecting everything from regular items to event tickets. Based on your description, where items show “Unfortunately, the item requested is no longer available” at the “Add to Cart” step, here are a few common causes and steps to help resolve it:

First - Check Item Visibility Settings

• Go to your Square Dashboard > Online > Items.

• Make sure affected items are:

  • Marked as "Visible" or "Available for purchase online".

  • Not set to “Unavailable” or “Sold Out”.

Next - Confirm Fulfillment Methods

• For each item, confirm it has at least one valid fulfillment method (e.g. pickup, shipping, delivery, or in-person QR order).

• If no method is selected, the system won’t allow the item to be added to cart.

If both of those things are on the correct settings, please respond with the link to the item so we can investigate further!