Pixel size of Main Banner Options

Hi, each time I try to change the photo in the "Main Banner" section of my website, I run into the same problem: there is no guidance as to the pixel size that works best with xs, s, m, or large banners. There's general guidance, but I often find that the image resizes when I publish and looks crappy. When I call support, they can't provide any insights into this. Obviously, someone designed the page options and knows what pixel sizes they have allowed, but support doesn't know and it's not published anywhere. I always end up having to take multiple pictures and size them to different dimensions and it is generally a PITA. 

 

Has anyone out there figured it out? Can you provide me with Pixel sizes? And has anyone else encountered extreme frustration with the support staff?

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I will add that there is a now-closed thread on this topic that never got resolution. In addition, I finally found an image size that works for my website (medium size banner and pixel size of 2000x600), but on my mobile site the "shop now" banner cuts across the very center of the image. Beyond frustrating. Obviously, the designers of the web site builder know the answer to this question and they need to publish it!

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