Payment gateway

[Datacell]

My place order in my payment gateway is not working. Anyone else having the same problem?

Thanks

Terry

[Kassi_]

Hey there, @Datacell - 

Welcome to the Community. I wanted to check in to see if you're still seeing this issue with your payment gateway.

If so, are you receiving an error message when it's trying be used? Or is it something else? 

I will keep an eye out for your reply👀. 

[Datacell]

Hi Kassi

Yes it is working now; but it happens too often. And there is no way to know if it is not working unless a customer tells me.

Have a good day

Terry

[Datacell]

Hi Kassi

I am still having the same problem of customers no being able to checkout. 

Do you ever have this problem?

Thanks

Terry

[Kassi_]

Sorry to hear that this problem came back, @Datacell. 

I am not seeing anything to indicate why your customers are running into this issue whenever they are checking out. 

I am going to recommend reaching out to our CS Team directly, so they can take a deeper look. You can use this phone number to get in touch with them: 1-855-700-6000. They are available Monday to Friday from 8am to 8pm CST.