Pausing online orders results in Out of Stock message across the board

[addys]

When we pause online orders from the orders page at point-of-sale (not at the dashboard) it results in everything listed as out-of-stock. Before it would say "we are currently not accepting orders," which is preferable so people know we're not totally out of food for the day. 

[MayaP]

Hey there @addys thanks for reaching out, this is a great question. You are right it did use to say not accepting orders, not out of stock. I have not had any sellers bring this to my attention yet, nor have I heard of any updates that would have caused this. I will ask if you can reach out to Square Online for this inquiry, it maybe we a setting within your account that needs to be fixed. Please reach out to Customer Support at 1-855-700-6000 squ.re/contactsqsupport so they can further assist. Of course please let me know if you need any additional help. 

[boba_hawk]

This is also an issue and bug that our business has encountered as well ever since the Pause Orders toggle was released a few months ago.

Here is what happens:

- Pause online orders temporarily from Square POS (iPad) for a certain amount of time (let's just say 30 minutes).

- Online says "Out of Stock."

- More than 30 minutes passes by, but the orders are all still paused and items are still "Out of Stock" on the site.

The only way to reactivate it is manually through Square Online using a browser or on the Square POS. But if you reactivate it on Square POS, it also activates Delivery which we do not use and can create a headache in case customers use that option.

The first issue is that the "temporarily pause time" does not work properly. The online store never reactivates after the time chosen. The second issue is that if you manually reactivate it through Square POS, it activates Delivery even if you never offered it on Square Online (we are Pickup only).

Is this something that can be fixed in an upcoming update? I'm sure others have also experienced this problem.

[JJ_]

Hey there @boba_hawk 

This isn't the experience you should receive from this feature. When you have a moment please reach out to our direct support team. They will troubleshoot this with you and escalate if necessary. Please give us a call at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.