I have two different locations set up in square for 3 years, one is online the other is not, now the website is showing both prices, it never has before. Nothing has been changed on our end, I've checked everything.
PLEASE SOMEONE HELP ME. So many times I post on here looking for answers and we never hear back.
The $15.00 price should not be visible, it never was before.
Just in case anyone is still looking for answers on this, I contacted Square support over the phone and after a number of escalations they have basically said that having two different prices for different locations isn't something that you can do - it will always show the range (even though you used to be able to and they haven't been able to explain why you can no longer). They said this is because it is designed for in person and online (assuming that in person price is cheaper?)... yet this would mean that online people would see the in person price and it's not until they click on the item it will only give them the option to purchase at the higher price... WHAT?! WHY?!
Their 'solution' is to duplicate every item for each different location - thus defeating the point of having different locations and price overrides per location and making it REALLY DIFFICULT if you have lot's of items. Essentially if I have 100 items, I will have to manually duplicate every single one, making my site items 200... and again if you have more locations...
This is beyond frustrating and I can't understand why this has now changed when this was not an issue approx. two weeks ago. The fact that this just suddenly changed with no communication is appalling! We rely on these sites to make a living... this isn't good enough.
How is fixing a bug a 'feature' ?
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