Options not removed from website!

[aliciavr6]

My website is showing all options that have been deleted in the past and I can’t seem to remove them. They are not in my item library, only showing on my website for multiple products. These circled options were deleted in the past, some months ago. This is happening with most of my products. Square support isn’t being very helpful, just sending me instructions on how to delete things from my item library. I did that…

[Sammie_C · Accepted solution]

Hi @aliciavr6, I am sorry to hear you are experiencing this.

This sounds like a syncing issue. In your troubleshooting with our Customer Support teams, have they gone over any re-syncing steps, by chance?

When you have a moment, could you please try these out?:

1. Go to Account & Settings > My Business > Locations. Is the location type Mobile?

• If so, change it to Physical.

2. From Account & Settings > My Business > Locations, does every location have business hours, an email, and a phone number?

• If not, please complete all fields with valid info.

3. From Account & Settings > My Business > Locations, copy each location address into this Address Validation Tool.

4. Go to Online > Settings > General. Is the Store Information completely filled in?

• If not, please complete all fields with valid info.

5. Go to Items > Item Library. Are there two or more items with the same name?

• If so, delete or rename all duplicate items.

6. Go to Items > Categories. Are there two or more items with the same name?

• If so, delete or rename all duplicate items. 

Typically when these steps are all double-checked, syncing issues are usually resolved. If not though, please let me know and I can look over things again.

[aliciavr6]

Thank you! I checked all of that, I edited my address formatting and the rest was good, except I couldn’t find “general” in online > settings. I don’t think it fixed my problem.

[Sammie_C]

I understand. Thank you for looking over those steps!

I went ahead and had your site re-indexed. Could you please let me know if that fixed it for you?

[aliciavr6]

Thank you! It did not as far as I can see. Deleted options are still showing on the website. 

[Sammie_C]

Darn! Let us try a few more things on this.

You may have already done some of these, but would you be able to double-check these troubleshooting steps, as well?

Please let me know if going through those steps makes any changes on your side!

[aliciavr6]

I did delete some options completely from the options page that we don’t use at all anymore and they were removed from the drop downs on the site. But some we use for other products and can’t completely delete.