Online order kitchen printer tickets show REGULAR

Suddenly our SQ online orders kitchen tickets show REGULAR in every items line. It happened since a week or two ago.

How can I remove REGULAR in the tickets?

I tried kitchen printer profile and each menu names on website.

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Square Champion

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@NooriGR Regular is usually the variation name when you have only 1 variation and add a 2nd one and do not rename the first one.  I would try deleting the variation name on any items with only 1 variation and see if that changes anything.  Can you post a photo of the ticket?

Donnie
Multi-Unit Manager | Founder, Table & Ledger
tableandledger.com

Square AI Champion | Using Square since July, 2017

"Good judgment comes from experience, and experience comes from bad judgment."

"You can have everything in life you want, if you will just help other people get what they want." - Z.Z.

"AI doesn't replace your judgment. It gives your judgment better information to work with."

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Square Champion

Solution

@NooriGR Regular is usually the variation name when you have only 1 variation and add a 2nd one and do not rename the first one.  I would try deleting the variation name on any items with only 1 variation and see if that changes anything.  Can you post a photo of the ticket?

Donnie
Multi-Unit Manager | Founder, Table & Ledger
tableandledger.com

Square AI Champion | Using Square since July, 2017

"Good judgment comes from experience, and experience comes from bad judgment."

"You can have everything in life you want, if you will just help other people get what they want." - Z.Z.

"AI doesn't replace your judgment. It gives your judgment better information to work with."
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I'm having the same issue. Can't get to the bottom of this and Square hasn't been helpful. Any insight would be appreciated. 

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