Online Store Troubleshooting

[ascoach]

Anyone else having trouble with their Online Store?

Today customers are not able to add some items to their cart.  When they do get items to their cart and try to go to their cart the cart is showing as empty.

I contacted support today and they told me to wait 24 hours while they did some resets but I'm kind of impatient so just seeing if anyone else has ever had this problem.

Thank you

[_Violet]

Hello @ascoach and thank you for your post. My name is Violet and I'm one of the Moderators here in the Square Community. I'm happy to look into this with you.

Firstly, could you please share the URL for your website so I can do a test order?

I'll keep an eye out for your reply! 👀

[ascoach]

Hi _Violet,

www.cecustomtees.com

I am having problems with the Carbon Impact tab and the Battle Baseball tab.  I made changes to their items and added items to those ones.  The rest of the pages that I have not made changes to are working.

I have worked out that any new items or changes to items since June 8 are the ones that will not add to the cart.  They are showing up on the store with no problems, just can not be purchased.

Thank you!!