Online Store Third Option?

[TheRealChipA]

Greetings,

I use the online store for pickup and delivery.  However, my cafe also has self-service outdoor seating.  I’d love to be able to use the online store for these folks to place orders as well.  When I mark the orders as ready, they would then receive an SMS message letting them know to pickup the order at our service window.

Would it be possible to add a third option named “On-Site” (or something similar) to the screen shown here?  Also, I’d love it if, when they chose this new option, they were required to opt-in to SMS messages (It is optional for pickup and delivery currently).  That way they would get a message as soon as we marked their order as completed and would know to retrieve their order from our window.

Currently, I am asking on-site guests to add an item to their cart so that we know they are dining on-site.  That way we plate their order instead of packing it in takeout packaging.  (See second photo to see what we are doing right now as a workaround).

Thanks!

Chip

[#2]

I would try using the curbside pickup option and it does allow them to enter their phone number to receive the text and when you mark it ready it will text them.  It is not ideal at the moment but that is very similar to what you are doing.

[Donnie-M]

I would try using the curbside pickup option and it does allow them to enter their phone number to receive the text and when you mark it ready it will text them.  It is not ideal at the moment but that is very similar to what you are doing.

[TheRealChipA]

Thanks, Donnie. That sounds like a viable option for now. I’ll look into that. 

chip

[kellyj]

@TheRealChipA

I think Donnie's option is great for what you're looking to do as a work around, but I also see the need for this type of thing. A local restaurant has an app that will allow you to put in the place you're seated, and as we reopen and look for options, I can definitely see how this "dining in" option could work for online store options.

Not all that dis-similar than the kiosk options we've been discussing as well. Thanks for this, I'll pass this request to the team as well.

[TheRealChipA]

Thanks for that. 

[Provision]

How did you get the "find the nearest store" option?

[TheRealChipA]

I’m guessing here, but.... I have three “locations” tied to my Square account.  One of them is my live store.  Two others are test “locations” that I created a few years ago when I was in a previous beta program and was trying out new features in a safe space.

My guess is that since Square thinks I have three locations (which I don’t) it pops that up automatically.  Personally, I’d love for it to go away.  Personally I’d love for those test locations to be deleted, which Square tells me can’t be done.  Since customers don’t complain, I’m just living with it.

Chip