Offline Mode during 2/26 Disruption

[The_Twelve_Cafe]

The title of this thread has been edited by a Square Moderator from the original: "Offline mode"

The offline doesn’t work either 

[TheRealChipA · Accepted solution]

Hey @The_Twelve_Cafe 

So, I had a problem with entering offline mode as well.  Here’s what worked for me.  I had to disconnect my POS from the internet completely.  Then I reconnected back to the WiFi network I’ve always used.  Then, I could process payments in offline mode.  So far, I’ve processed a half-dozen and all seems fine.

Hopefully that works for you.

[TheRealChipA · Accepted solution]

Hey @The_Twelve_Cafe 

So, I had a problem with entering offline mode as well.  Here’s what worked for me.  I had to disconnect my POS from the internet completely.  Then I reconnected back to the WiFi network I’ve always used.  Then, I could process payments in offline mode.  So far, I’ve processed a half-dozen and all seems fine.

Hopefully that works for you.

[The_Twelve_Cafe]

Hi, 

Now the system is working fine, thank you for your help. 

[amandalocho]

Today was a frustrating day! Especially when the Offline Mode was not working on our register. Usually if the register prompts our baristas to use Offline Mode...it will actually work. It didn't work today. The screen would sort of "flash" and go back to the open check on the register.

I received the update on issquareup.com (2 hours into the debacle) that we have to disconnect the network and then turn the Offline Mode on.  

What happened today, Square?

[_Violet]

Hello @The_Twelve_Cafe @TheRealChipA and @amandalocho, I'm sorry to hear you were impacted by the issues we experienced yesterday 😞

I've reached out to our engineers, who are currently doing some postmortem investigation, to see if they're able to find out why Offline Mode wasn't working as expected. Regarding our updates, during times like these, we strive to provide our Sellers with the most accurate and up-to-date information as quickly as possible, as we receive the details from our engineers. I appreciate your honest feedback there, @amandalocho.

I'll be sure to follow up with you here with what our engineers have to say about Offline Mode. Thank you for your patience and understanding. If you happen to still be experiencing any issues with our services today, please let me know ❤️

[_Violet · Accepted solution]

Hi all 👋 I greatly appreciate your patience here.

Our public Postmortem has now been posted with more details on the SEV and Offline Mode during the SEV.

Please let me know if you have any additional questions.

[StuartC]

Where can I view the public post mortems

[TheRealChipA]

Hi @StuartC.

First, here’s the link to that specific incident.

Otherwise, the Square Status page is here.  Scroll to the bottom and click the view history button.You’ll see a list of disruptions.  Click on any one of them, then at the top you’ll see a link to read the write-up of the incident.

[_Violet]

Hi @StuartC - You should be able to click on the link I shared above in blue text. If not, this is the full link and you can copy + paste this into your browser: https://issquareup.com/united-states/incidents/01JN1ZCR0BZJBB3WY2KBE0N3KD/write-up

@TheRealChipA This is a different page!

[TheRealChipA]

Thanks @_Violet.  I pasted the wrong link! LOL. Fixed now