Need more protection from online order scammer

[user12039123]

 I have had multiple online fraud orders. One of them for $300 I happened to reach out to the customer to confirm shipping address and by them replying is the only way I was protected when it was later reported as “fraud charge.”
After I looked into the charge and saw the credit card had declined 5 times before going through. 
I don’t understand how the charges passed their bank and square security before getting to my business, but it would have been my loss if I didn’t have proof. 
I was told to refund charges that look suspicious. 
1) I don’t have time to scan every order. I take the risk of losing money if I keep order or cancel if it were a legit person. 

2) am I suppose to assume since a name is not a common name it’s fraud. 

please help, at this point I am afraid of keeping my online shop open. I have never had any issues with the other platforms I use. 

[Kassi_]

Hey there, @user12039123 - 

Completely understand the frustration you're having with this fraudulent orders through your site. The best option would be to gather as much information from the customer whenever the order is placed, so you can bring it to the dispute. 

I know this isn't an ideal. Unfortunately, we cannot limit the amount of times the card is used. If there is a pattern, there is the possibility of our Square Secure team could flag the unusual activity on your account. 

I would suggest posting something like this in the Ideate Board as a feature request.