Need Louder Notification for Orders

[2A311117]

Hi @sqaure, We need a louder and customizable notification sound for when an order comes in for Square Retail for iPad and/or Square Register.  Been trying to find some kind of workaround to this issue so we don't miss orders in our busy and loud cafe but nothing seems to be working.

Have tried every possible setting and even attaching a bluetooth speaker but the "Blip" for incoming orders is such a small sound and easily missed.

Seems the sound notification is on lockdown between Apple and Square.  Also seems like it would be an easy product enhancement to roll out.

Pretty please with sugar on top, add this feature!

Thanks!

[Summer2024 · Accepted solution]

Hi @2A311117 ! 

I'm sorry you are experiencing this frustration with sound notifications. Below, I have listed some best practices to consider. I understand not all of them will fit your business model, but I wanted to provide them in case someone else comes across this thread. 

Best Practices

1. Device Setup

   • Maximum volume settings
   • Clear line of sight
   • Minimize background noise near device
   • Regular sound tests

2. Staff Training

   • Assign order monitoring
   • Regular check procedures
   • Backup systems

Feature Request Support

I agree this would be a valuable enhancement! To help make it happen:

1. Submit feature request through your Dashboard
2. Include specific use cases
3. Explain business impact
4. Encourage other merchants to do the same

Questions to Consider

1. Have you tried using Kitchen Display System (KDS)?