My performance account will not let me send marketing emails

[SuesSoap]

I keep getting a popup saying I have to "upgrade" in order to send emails.  I don't have a free account.  I pay for this and it was working fine until yesterday.  I've sent perhaps 4 marketing emails in a year.  What is going on? 

[MayaP · Accepted solution]

Good Morning @SuesSoa - I see this is your first post in the Seller Community, so I'd like to officially welcome you! 🎉👏

The Square online performance plan won't help you send marketing emails. You would need to opt into Square Marketing. Once you opt into marketing you can setup the marketing emails. To do so:

1. Go to Marketing from your online Square Dashboard.

2. Click Create Campaign > Email.

3. Under ‘Choose a campaign’, select your campaign objective. You can choose a one-time blast campaign or set up an ongoing automated campaign. Click Next.

4. Choose your theme, brand and style, tweak the content.

5. Choose your audience.

6. Review and send.

I hope this helps! Feel free to reach out to me or any of our Seller Community moderators if we can help with anything else😊