My domain is not connecting.

emily1978 · ‎03-05-2023

I have paid for a Weebly personal site plan, as well as a domain name. I continue to get the error message, "It appears that your domain is not properly setup to display your website. Please follow the domain setup instructions, or if you already have, allow up to 48 hours for the DNS changes to propagate". When I click the link to follow the domain setup instructions, I am told my domain name is already taken (which it is--by me) and it won't let me proceed any further.

When I go to Manage my Domain, I am connected to my site. And there is a message that I am successfully connected on that page. However, when I click PUBLISH on the edit page, the error message appears.

Can anyone advise how to proceed?

Thanks!

TheRealChipA · ‎03-07-2023

Hi @emily1978. It sounds like you have done all you can do from your dashboard. This seems like an internal problem with your account that would need to be resolved by contacting the Customer Success Team here. They can recreate your problem on their end. If they are unable to figure out a resolution, they will escalate it to the product team for further troubleshooting.

I wish you well.

Regards,

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

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