My customers save their card but don’t have an option to use it again without retyping it in.

[Kenziekarger96]

Hi, I send an invoice to my customers and they click the “save card” button but if I send them another invoice they have to reput in their whole card info again. Is there a way around this? Or why do they have to put their card info in again if they hit the save card button in the previous invoice?

[nika]

Hey @Kenziekarger96- Is this happening with every customer? They definitely shouldn't have to enter their card info again if they've saved it the first time around. Let me know!

[Kenziekarger96]

Yes all of them that don’t have google pay set up.... it’s making them put in their card each time even if they save it. 

[nika]

@Kenziekarger96 Customers that DO NOT or DO have Google Pay set up? I came across this thread where it looks like some sellers talk about confusion among their customers with the Google Pay option showing with their invoices. Is this what you're referring to?

[Kenziekarger96]

Customers that do NOT have a google account.

they save their card and then the next invoice I send it makes them put it in all over again. Many of them aren’t comfortable making a google account... so they’d rather just save their card like PayPal does for you so you don’t need to put it in each time. 

[JustinC]

The save card option on an invoice is solely for the purpose of capturing their card info for your records. Say you want to charge their card for a later purchase, you can access it from their customer profile. 

It wouldn't auto populate in the card number fields as would a saved card on your customer's Google Chrome browser or Keychain in Safari. 

@Kenziekarger96