My clients appointment was booked for 430 pm cst and she got a reminded for 330 pm cst ?

[Hairbyashley]

My client booked an appointment  for 430pm CST  and her reminder sent right away for 330pm CST? What is going on? Has anyone had this ? I go for surgery next week and want to make sure this isn't happening when I come back from recovery in 2 weeks and being bombarded with a bunch of wrong appointments. Thanks

[frances_a]

Hello @Hairbyashley ! 

I see this is your first post, so I want to officially welcome you to our Community. It's always exciting to see new faces. 

Here in the Community, we have no access to account-specific information, so troubleshooting an issue with a particular appointment might be somewhat difficult. 

Our direct support team, however, can access your account alongside you to help with this. You can reach them here.

That being said, I can think of one setting that would help you prevent this issue in the future. 

If your clients book appointments with you while in a different time zone, depending on your settings, they'll either see your time zone on the booking site or their own. 

This article explains how to change that setting. 

Let me know if this is helpful. 

Thank you ✨