Moving to Shopify

[Luccas]

This is more about giving a feedback to Square Up team.
I love the system and UI, but I decided to move to Shopify.

Square Up has one thing missing that is EXTREMELY IMPORTANT to my business.
And that is: manually create orders -> schedule the delivery date and time -> customer pay later.

I have customers that talk to me outside the website and they just want to order something, without going to the online store.
But I have no way to do create a order for them manually in my Square Up dashboard. Not in a way to works correctly.
I asked the support team many times and also added this feature in the ideation section. Explaining in details what is the issue.

Because I have no hope that this will ever be implemented, I have no alternative other than moving to another pos system.

From what I have seen, Shopify is much more complex than Square Up, but it allows me to do what I mentioned above. That is it! Just one missing feature!

I already started to work on my new store there, and soon I'll be leaving.
Sad, because again, I love using Square Up due to its UI and UX.

[JJ_]

Hi @Luccas, thank you for taking the time to share such detailed feedback about your experience with Square.

I appreciate you explaining the specific workflow you need. Being able to manually create orders with scheduled delivery dates where customers can pay later is a valuable feature for businesses like yours that handle orders through multiple channels.

It sounds like you've already explored our current manual order options and reached out to support, which shows you've tried to make it work with our platform. 

I also want to acknowledge that you've submitted this through our Ideate/Feature Request board; that's exactly the right place for feature requests like this.  While I can't promise timelines, product feedback from active sellers like yourself is what helps shape our roadmap.

@Luccas, I understand this is a business-critical need for you, and I respect your decision to explore other platforms. If you do decide to stay or if your decision changes, please don't hesitate to keep us updated on your experience. We're always here to help!

Best of luck with whatever direction you choose.