Items hidden unintentionally?

Is anyone experiencing some items being hidden from the online store when others added to inventory are visible, even when entered the same day? (Our settings are for new items to be automatically visible). We have to check the site to see which are visible and then go back to 'un-hide' some items. Is this any kind of user error?

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Admin

@GowanusWines Are you still running into this problem? Sometimes it can take some time for items to show up once you've synced them.

nika
Community Program Manager, Square
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It's a persistent problem. We have gone back days later with the items hidden even if our settings automatically add new inventory to the online store. We are trying to track it now, but it seems that if we add 4-5 new items to inventory, one will be mysteriously hidden. 

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Alumni

Super weird...

 

I spoke to our Ecom Team about the problem you're running into - they'd like you to call in for extensive troubleshooting. Reach out here 🙂

 

@GowanusWines

 

 

Justin
Community Moderator, Square
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