Items Not Syncing Across Multiple Locations

[Ray12345]

The title of this thread has been edited by a Square Moderator from the original: Items syncing across multiple locations

I have contacted support 10 - 15 times over the last 2 weeks.  I have a mobile food truck that moves to 5 different locations.  All locations are assigned to my main website.  The items randomly disappear and then 1 hr later some reappear.   Its just random on which items might accidently show up on the website. Support has resync and re-indexed.  If i here them tell me to wait 24hrs again i think i just about done with Sqaure.  I'm a software engineer in my daytime job and i would be fired if i developed software as glitchy as this is.   This seems like a on going issue with everyone that using online ordering.  Atleast with the other food truck owners that i talk to on daily basis.  

[Sammie_C · Accepted solution]

Hi @Ray12345, thank you for reaching out.

I am sorry to hear that you have been dealing with this and there has not been a resolution yet, but let's see how I can help.

I am not sure if any of the Support teams you have chatted with have asked you to troubleshoot these particular steps, but would you be able to double-check all of these within your Dashboard, please?:

1. Go to Account & Settings > My Business > Locations. Is the location type Mobile?

• If so, change it to Physical.

2. From Account & Settings > My Business > Locations, does every location have business hours, an email, and a phone number?

• If not, please complete all fields with valid info.

3. From Account & Settings > My Business > Locations, copy each location address into this Address Validation Tool.

4. Go to Online > Settings > General. Is the Store Information completely filled in?

• If not, please complete all fields with valid info.

5. Go to Items > Item Library. Are there two or more items with the same name?

• If so, delete or rename all duplicate items.

6. Go to Items > Categories. Are there two or more items with the same name?

• If so, delete or rename all duplicate items.

Typically when these steps are all double-checked, syncing issues are usually resolved. If not though, please let me know and I can get this escalated for you!