Not to be a Square apologist, but actually if you do some web searches for Shopify’s, and others’, down-time history you will find ample evidence that they also have regular issues. Sometimes it is their fault. Sometimes it is their web server’s fault (AWS, for example, which has had very public down times lately!), and sometimes it is just the internet (50-year old technology) being 50-year old technology. You and I see Square’s downtime the most because we use Square. I have friends who use Shopify and others, and are constantly complaining about them being down all the time and wonder why they never hear a of Square downtime. Hint. It’s because they don’t use Square, so they don’t notice.
Like I said, I won’t say Square doesn’t have problems. They all do, and Square does too. But hyperbole doesn’t help the situation. I’m sorry that you were dead in the water today. I saw the problem was fixed about an hour after our first exchange, so I hope that you had a successful day after all.
Best,
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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