Issues with "Place Order" Button

[worryfreefood]

I just had a customer try and check out on her phone and when she clicks the "place order" button, nothing happens. No errors and she entered everything correctly. Anyone else have these issues?

[Ellie_]

Hi there, @worryfreefood,

I'm sorry to hear your customer experienced this issue at checkout. That definitely shouldn't be happening. While this isn't a widespread issue we've seen recently, it's possible there may be a temporary glitch, browser-related problem, or a conflict with a specific device.

To help us troubleshoot further, could you please provide the following details?

• The type of mobile device and browser your customer was using (e.g., iPhone with Safari, Android with Chrome, etc.)

• The URL of your online store

• The approximate time the issue occurred

• Any third-party apps or custom code running on your checkout page, if applicable

In the meantime, we recommend asking your customer to try:

• Refreshing the page or restarting their browser

• Using a different browser or device.

• Ensuring their internet connection is stable
  
  

Once we have more information, we’ll be able to dig in and assist further. We appreciate your patience!

[worryfreefood]

See responses below.

• The type of mobile device and browser your customer was using (e.g., iPhone with Safari, Android with Chrome, etc.) - I don't know

• The URL of your online store - Buy Allergen-Friendly Waffle & Pancake Mix | Worry Free Food | Worry Free Food

• The approximate time the issue occurred - I don't know. I reached out the day after it happened.

• Any third-party apps or custom code running on your checkout page, if applicable - No