Issues with ordering: items being mixed up on the page

[mikesbaking]

I'm trying to create a web page for my baking business. I have all of my options in three different categories. All of the items are in their correct categories on the main page, but when I try to order something, it sends me to a different page where items are either mixed up in the wrong categories or missing all together.

Anybody know how I can fix the second page?

[Ellie_]

Hi there, @mikesbaking,

Oh no! We are sorry to hear about the issue that you are running into with your Square Online site. We want to step in here to see how we can help, can you please provide the link to your site, so we can investigate further? 

[mikesbaking]

https://www.mikesbakingservices.ca/ 

[mikesbaking]

Any updates???

[mikesbaking]

So for those wondering, I did fix it. I went into the "menu" part of my Square account and put the items in their correct spot.

[lmarakitchen]

Yup. Been trying to get it to work for weeks and every time the menu has changed without being touched. One time we got a phone call and randomly out of our entire menu only 2 sandwiches showed up. Our entire beverage category disappeared even though all of the settings are correct. It’s the middle of soup season and none of our soups will show up either. It’s embarrassing for our customers to see that and I’m sure we’ve lost plenty of business because our online ordering menu is wrong and sparse…

[Manny_SelSq]

@lmarakitchen 

This one’s tricky, especially when the menu keeps changing on its own. I’d compare one of the missing soups with a sandwich that still shows up online. There might be a difference in the website or pickup location they’re assigned to in Menus.

If the soups are in a subgroup, you could try putting just one of them directly in the main menu group. Another seller had items in subgroups that only showed up after a refresh.

While you’re sorting it out, you could put the full menu and your phone number on the site so people can still call in pickup orders.