Issues Redeeming Gift Card Online Store

[oakharvest]

A customer was gifted an gift card, however, when they try to use it, it keeps declining. The balance shows as sufficient to cover the cost of their order, however, when they select submit, it bring them back to the payment entry form. 

Any recommendations?

[JustinC]

Hey there @oakharvest - are they actually seeing a declined message? Since you mentioned the customer is routed back to the payment entry from, sounds like the customer might be running into a glitch on your site. 

Can they try another browser like Google Chrome? Keep me updated.