Invoice not sending

[TrinityPT]

Hi,

I just attempted to send an invoice to a customer and it didn’t send to them and when I attempt to see the invoice tab on my square app it does not appear. I then attempted to send myself various invoices both in text and email to see if it would work and it hasn’t.

Any help would be appreciated!

[Seamus]

Hi @TrinityPT,

Thanks for reaching out and welcome to the Community 👋

This sounds odd - I'm not aware of any issues with the invoices system at the moment and was able to successfully send invoices on a test account. One possible reason a Square account isn't able to send invoices is if the account has not yet been activated to take payments - do you know if this may be the case? Are you able to access and send Invoices from the Online Dashboard at all?

While we're not able to do a deeper dive into your Square account via our Seller Community forum, if you're still having trouble I recommend contacting support for further assistance - they'll be able take a look into the back end of the account to work out what might be happening here. 

You can call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Go to "More" then "I don't see my issue"

4. Click "Message us" or "Email us"

If you're able to solve this with support let me know what the issue was - it may help other sellers who see this issue in the future!