Integration with Postmate Problem

[rkwong792]

I'm trying to take a look at the Postmate Delivery options in the Online Settings but it does not load.

Online -> Settings -> Pickup & Delivery -> Edit Delivery Settings

At the top of the screen under 'How will you delivery orders to customers?', there is a spinning circle that doesn't stop loading. This is where I should be able to switch between delivering my own orders or having Postmate deliver. Note, I don't want to turn on Postmates yet. I just wanted to checkout the options available to me.

Is there a global issue?

Thanks.

[isabelle · Accepted solution]

Hey @rkwong792-

I haven't heard about any other sellers experiencing this issue. It looks frustrating though.

What browser are you using? Is this on a computer or iPad/Tablet? 

Let me know so we can further troubleshoot. The suggested browser is Google Chrome. 

[rkwong792]

Hi @isabelle 

Somehow the option is working now and it's loading properly. Thanks for your help.

[isabelle]

Happy to hear it @rkwong792!

Thanks for reaching out to let us know. I hope to see you around the Seller Community more! ✨

[479WINE]

I've been having a big problem with connecting our Postmates menu with our Square POS/Online. 

I've reached out to both square and postmates and no one has followed up. The inventory isn't being pulled correctly neither is the product listing i.e. size or price 

[Kassi_]

Welcome back to the Community, @479WINE - 

What kind of information was Postmates able to provide on their end? 

Also, what troubleshooting steps have you already tried? 

I will keep an eye out for your reply👀. 

[479WINE]

They weren't able to provide me with anything, because they said it was a square issue. Having Square as the POS and the point of where customers can order is on Square apparently to fix. 

I have connected and disconnected the menu and app multiple times

[Kassi_]

@479WINE

Ah I see! I want to recommend reaching out to our CS Team directly.

Especially since you've contacted Postmates already. They will be able to dig a little deeper and file a ticket with our engineers too. 

[479WINE]

Already did that and they said to come here----its just a joke with the circular behavior