Images will not load!

[foundationsea]

Unable to load images for products on my website. I have tried in Safari, Chrome and Firefox (on a Mac), as well as clearing my cache and logging in and out of the site, restarting my computer, etc etc. The images are all JPG and not large files (well under 100KB). I've had this issue before but switching to a different browser has fixed it in the past, but now I'm having the same problem no matter which browser I use.   Anyone have a new workaround?

[BernadetteA]

Hi @foundationsea👋 

Hmm.. this does sound strange. What type of device are you using? Can you also check to see if any of your browsers need to be updated? You use this link to confirm. 

Are you able to post a screenshot of what you see when you do attempt to upload an image? 

[foundationsea]

I'm using an M1 MacBook Pro and all of the browsers are newly installed so I'm guessing they are the latest versions.  The message I get says "We could not load some of your images. Please try again." And let me tell you, I am TIRED of trying again at this point. 

[_Violet]

Hi @foundationsea - Could you send a screenshot of which page you're having trouble seeing the images on?

Taking a look from my end, I'm able to see the images on the All Items page.

[foundationsea]

Yes, this is when I'm trying to create a new item. 

[harrislaneco]

Hello!  I'm having the same issue, have you found any resolution to this problem?

[foundationsea]

I resaved all my images to .jpeg format (even though they were already .jpg) and that seemed to work.  No freaking clue what actually fixed it, and Square support was *supremely* unhelpful.