I'm not getting notification of item sold online or customers address

[ByAMae]

Hello. I've set up my store and now I'm testing it. I have found I'm not getting any notification of an item has sold and the customers address, both are super important. any advise?

[Seamus]

Hey @ByAMae,

Thanks for reaching out and sorry to hear you're having trouble with email notifications!

The first place I'd check here is your junk mail folder - sometimes our emails will be filtered here, if that's the case you can set up rules via your email providers to ensure they all reach you.

If this isn't the issue and you still need help, please get in touch with our support team, who will be able to look further into this for you. You call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time) or email via this form.