I don't see the "resend" button when trying to resend a gift certificate

[AmandaSnow]

I had a customer on the phone that bought $260 in gift certificates but accidentally mistyped the email. I went to the gift card transaction to resend the gc, but the "resend" button was not there. I had to ask them to wait until i contacted support, which told me to do the same thing I was doing. The only solution was to refund the customer and have them purchase a new certificate. Has anyone else had this problem? I hope I didn't lose a sale over the inconvenience and luckily they didn't mind waiting until I could contact support after my last appointment of the day.

[pessosices]

Hey @AmandaSnow 

You’re talking about the e-gift cards, right?

Did they purchase it on your website or in person on your pos?

Are you using the web dashboard on a browser?

After you find the transaction on a web browser, you should be able to click on the eGift Card within the transaction. Once you click on that little link, then it should show you an option to resend. 

Otherwise, on your web dashboard, if you click on the Gift Card button in the left sidebar, you should be able to find the purchased eGift card there and resend it from there. 

If neither of these work, can you attach some screenshots of what you see?

Let me know!

[AmandaSnow]

I did try that in a web browser. The GC was purchased from my website. I haven't had issues in the past. I'll attach screenshots

[pessosices]

@AmandaSnow @When you start a reply here, there should be a little picture icon right above the text box. 

[AmandaSnow]

 

[pessosices]

Cool, @AmandaSnow 

Do you have a tablet or computer you can try it on? Rather than on a phone. 

[pessosices]

@AmandaSnow 

Actually I figured it out!

Because it’s scheduled for the 24th, it hasn’t sent yet, so you can’t resend it. 

You’ll be able to do it on the 24th after it actually sends it. 

[AmandaSnow]

Ahhh!!! Yes thank you!! Mystery solved!! You're amazing!

So I guess it was my only choice to refund.

[pessosices]

Happy to help, @AmandaSnow !

You can refund or just wait and resend it on the 24th to the correct email address. 

I would recommend just waiting.