Hi @Mungo360. You didn’t say how long it has been, but when Square detects an unusually large transaction for your business they usually take time to verify it and also to be sure there isn’t going to be a chargeback from the customer. As far as I know, if they have concerns, or if they are made aware of concerns, someone will reach out to you. I do know that there is a $50,000 limit for all of us and that larger transactions have to be broken up AFTER receiving pre-authorization from Square to do so. I assume that if you tried to run a transaction larger than this, it would have been declined.
Unfortunately, since this question involves sensitive financial information, I’m going to recommend that you contact the Square Customer Success Team. They can bring up your account and the transaction in question and let you know what is going on.
Best,
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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