I can't view my Online Store

[friendsofmadacc]

For the last week or so I haven't been able to view our online store.  I go to "Online" and then under "View my current website" it lists our store.  I click on that and the page just keeps reloading.  I've tried restarting my computer, clearing my cache, using different browsers and even a different computer in our house and tried logging in on my phone.  Is this a glitch or do I need to access our store some other way now?  

[isabelle]

Hey @friendsofmadacc-

Thanks for posting in the Seller Community. 

Just to confirm, are you going to Square Dashboard > Online? I know you've tried multiple browsers, but can you try again with Google Chrome? 

Let me know! 👀

[friendsofmadacc]

Yes, I just tried again in Chrome.  I go to my Dashboard > Online.  There is says "View my current site" and I click on our site name.  The page just re-loads (for several days now).  I even tried on a different computer (to see if it was something wrong with my computer) and it did the same thing.  

[isabelle]

Hey @friendsofmadacc-

I went ahead and took a look at your account, and I think what's happening here is you used to have the legacy version of our Square Online Store, but now we're trying to migrate you over our new updated version powered by Weebly. I don't think the design and activation of your site is ready yet. 

You should see this when you click Square Online:

Then you should see this (unpublished site):

Are you seeing any of that? If not, please give us a call. 

[friendsofmadacc]

Yes, I can see that.   So we're being forced to migrate then?  We've used that site for years and have a sale coming up in a couple of weeks, so I'm panicking a bit.  Will all the items with their photos and descriptions carry over?  

[isabelle]

Yes, once you set up your site, all of the existing photos and descriptions will carry over @friendsofmadacc. We realize this is a big change. Square Online comes with many benefits and more robust tools, including:

1. More customization: Enjoy an increased variety of design options, multiple pages, layouts, color palettes, and more to help build your brand and make your online store stand out.
2. More features to simplify your workflow: Manage in-person and online orders from any channel, all in one place with the new Orders tab.
3. More ways to grow your business: Take advantage of powerful ecommerce tools like built-in SEO, lead-capture forms, and more to help your business grow.
4. Consolidating locations: Display all your locations for pickup orders in one convenient, consolidated website.

Also, if you have additional questions regarding Square Online, please check out these FAQs or give us a call.