How to turn off "Location Selection" pop-up on customer facing side of Square online store?

When a customer wants to visit our online store, they have to get through 2 unnecessary pop-ups before they can even view the catalog. We only have one location, I want to turn this off because it is redundant & confusing for customers.

Notes:

- We do not have any items that are marked as available for shipping

- Our online site page editor has no ability to edit any kind of store locator.

 

Here is our website so you can see the issue: https://www.swedishgirlbakery.com/s/order

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Square Champion

@sgbakery So, I went to your online store.  Since there is no fulfillment option, you definitely do NOT have any stray item(s) marked for shipping or even delivery.  The only thing I did notice that might be causing this is that all online orders seem to have multi-day pre-order times and that customers are required to select a pickup date/time.

 

Since there is no setting of any kind to toggle the location selection on and off, my strong suspicion here is that your issue has something to do with the fact 2-7 day pre-order window for pickup.  However, that is something that the Square moderators will have to confirm or deny after one of them checks with the Square Online team.  So, I'm tagging those moderators.  Good luck!

 

@Kassi_@RSosebee1@_Violet@MayaP@Summer2024@Summer2024@Ellie_@Katie_SQ@Laurie_@Sammie_Ccan you check into this for @sgbakery and determine if my suspicion above is correct or not?  And, if not, does the team have any other possible causes?

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

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Thank you so much! I'll take a look at that window & see if the problem resolves itself. 🙂

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