How to remove requesting address at checkout?

[merchstore123]

At checkout, square is asking for customer address when it is unnecessary. All of my items are non-physical and free of charge so there is no reason to be collecting addresses when checking out. It is confusing to my website.

The setting to collect addresses is set to off.

How can I fix this?

[MayaP · Accepted solution]

Hey @merchstore123 - Thanks for joining our Square Community. I’m glad you could be a part of it! 😊

When reviewing your online fulfillment settings, I see that local delivery is enabled, which is why an address is being requested. You can remove the delivery option by going to Dashboard > Account & Settings > Fulfillment Methods > Edit. Let me know if you need any further assistance—I’m happy to help!

[AnnieG]

Hello MayaP,

I'm having the same problem. My customer is being asked for his address for a local event. I have checked all the settings I could find and that were suggested in the community forum. There is a link called "Payment Link" that is out of order at the moment. Maybe the answer is there?

If you could help, I would appreciate it!

Annie

[MayaP]

Hey @AnnieG, I truly apologize! I promise I wasn’t ignoring you — I just saw this message.

If you’re still having issues, I’d recommend reaching out to the Square Online team. Our Support Team is available at 855-700-6000, from Monday to Friday, 6 AM - 6 PM, Pacific Time.

If you still need any help though, please let me know and tag me to make sure I see your reply. Just a heads-up, I’ll be off until November 10, 2025.

[InTogether]

I am having the same issue. I have several event listings (in Japan). When attendees go to pay, they are asked to input their address. I see no way of turning this option off in either the event settings or fulfilment settings as mentioned above. Help. 

[MayaP]

Hi @InTogether - I am so sorry I'm just seeing this!!

If you are still having issues please reach out to support to investigate this further. Our Support Team is available at 0120-117-042 each day from 10 AM - 6 PM, Japan Time. Except for year-end and occasional holidays.

If you need anything else from me, please let me know. 

[d20tavern]

I am also having this issue. Customers are being asked to enter address for event tickets. I have delivery toggled off in fulfillment settings. 

[MayaP]

Good morning @d20tavern – Thanks for reaching out. I know how frustrating that must be!

Have you had a chance to speak with the Square Online team about this yet? I’d recommend contacting them directly so they can take a closer look. You can reach them at 855-700-6000, Monday through Friday, 6 AM to 6 PM PT.

If you’re still running into issues afterward, feel free to share more details or screenshots here. I’ll be off for the next week, but I can follow up once I’m back.

I really hope this gets resolved quickly for you — and if not, I’ve got you when I return!